Created on 18th March, 2024 - Last Updated

MyHyundai Pakistan Mobile Application - Privacy Policy

Hyundai Nishat Motor (Private) Limited (HYUNDAI, we, us or our) respects and recognizes the privacy and security of the visitors, users to the mobile application and appreciates that Your personal information is very important. Our goal is to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to You. In order to achieve this goal, we may collect information during your visits to understand what differentiates You from each of our millions of other users. In order to demonstrate our commitment to Your privacy, we have prepared this Privacy Policy.

This Privacy Policy explains what personally identifiable information of Yours is collected, sets out key information regarding our collection, use, process, disclosure, and storage of your personal information, how and when we might use your information, how we protect your information, who has access to your information, and your ability to access and correct it. In order to fully understand Your rights, we encourage you to read this Privacy Policy. HYUNDAI reserves the right at any time and without notice to change this Privacy Policy simply by posting such change on the Application/website. Any such change will be effective immediately upon posting. Continued usage of the Application following changes to these terms will mean that you accept these changes. Please check our Privacy Policy regularly for updates.

This Application may contain links to other sites; HYUNDAI is not responsible for the privacy practices or the content of such websites.

1. What information does HYUNDAI gather about you?

HYUNDAI collects from or about you or requires you to furnish when you register or visit and/or choose the Products, Services, Promotions, Offers, etc. available in this Application, Your personally identifiable Information, Vehicle Information, Demographic Information, or Behavioural/Usage Information as detailed below (hereinafter collectively Information) and holds, depends on the circumstances in which the information is collected.

We may collect information about Your contact details (including your name, date of birth, address, city, email address, mobile numbers) and demographic information about your age, gender, and profession/occupation.
We may require other information from you, such as a copy of your driver's license if You participate in a test drive.
We may collect information about your Car, including its number plate, vehicle identification number (VIN), insurance duration, mileage covered, etc., and unique identifiers.
We may also collect answers You provide to questions we ask and other information relating to your dealings with HYUNDAI or HYUNDAI dealers.
If you register/use our Application, we may also collect information, including:
- i. The number of trips and distances that You have driven; places visited;
- ii. The location of Your Car, including historical locations;
- iii. Vehicle diagnostic information, such as tyre pressure, amount of fuel in the tank, and engine information;
- iv. Vehicle driving information, such as speed, mileage, braking, and acceleration information;
- v. Mobile phone information such as number, model, operating system, and personal location data where You have activated location services on Your mobile device.
If you request or receive roadside assistance services, we may collect information about where and when You requested assistance and the service required.
Upon Your visit to/usage of our Application, our host may record your server IP address, domain name, the date and time of your visit, and the pages viewed. This information may be collected using cookies. User preferences are stored in cookies, which track user trends and allow our Application to interact more efficiently with you.
If your vehicle is equipped with voice-recognition services, we may collect your voice and text queries associated with your voice commands, as well as the voices of those around you when you are issuing commands.
In addition to the above, HYUNDAI may collect personal information as otherwise permitted or required by law.

What does HYUNDAI do with the information?

The purposes for which we collect, hold, use, and disclose your information will depend on the circumstances in which we collect it. In general, we may use and disclose Your information for the purposes for which we collect it, related purposes which you would reasonably expect, and as otherwise authorized or required by law. Some of the purposes for which we may collect, hold, use, and disclose information include:

a. To send you information or contact you when necessary.
b. We collect your personal information so that we can do business together and for reasons related to our business operations, such as to ensure we deliver quality products and services to our customers and potential customers.
c. To send you offers or invite You to events which we think could be of interest to you.
d. We may contact you in Your Car, by Email, or by telephone at any number we have on file for You, and in some circumstances by prerecorded message, even if doing so may result in additional telecommunications fees or charges to You, to discuss Your account, offer unsolicited promotions, or to deliver services.
e. To enable our third-party providers to provide relevant responses to Your commands, or for these third-party providers to improve their Voice Services and other products.
f. To provide You and our authorized HYUNDAI dealers with necessary support.
g. To attend to or assist in the servicing, maintenance, or repair of Your HYUNDAI vehicle, including the provision of roadside assistance services.
h. For product development, market research, and other marketing and promotional activities.
i. To carry out our legal compliance obligations, such as to conduct a product safety recall where necessary.
j. To provide you with notifications and information about your HYUNDAI Vehicle.
k. To inform you of a field service action affecting your HYUNDAI Vehicle.
l. To send you service reminders.
m. To contact you directly or through our service providers and research agencies to obtain your feedback and find out your level of satisfaction with our products, services, and our authorized HYUNDAI dealers.
n. To share product feedback and other responses regarding Hyundai-related products with our affiliates.

HYUNDAI records basic information about Your visits to its Application usage for systems administration, statistical analysis, and troubleshooting purposes.

Changes to the Privacy Policy

HYUNDAI reserves the right at any time at our discretion and without notice to change this Privacy Policy simply by posting such change on the Application. Continued usage of the Application following changes to these terms will mean that you accept these changes. Please check our Privacy Policy regularly for updates.

Consequences if You do not provide your information?

If we are unable to collect information we require, we may not be able to provide the services (some of which may be provided by Service Providers) that you are looking for through the Application.

Grievances

If you have any questions or queries or grievances in relation to the Application, please send an email at customercare@hyundai-nishat.com or call us at UAN 042-111-111-466.